FAQS
Tel: +12132695459
USA) 555 West 5th Street, 35th
Floor Los Angeles CA 90013
Worldwide shipping and free returns
on all orders
Support
for over 24h, every day.
FaQs. General Information
DO YOU SHIP INTERNATIONALLY?
Yes we do. Most of our items are available and ready to be shipped to over 200 countries worldwide. Some items, however will only be available for shipping to specific countries.
WHERE IS MY ORDER COMING FROM?
In order to provide the best prices and flexible international shipping options all orders are shipped directly from our warehouses in Europe and overseas, using a range of International couriers. Please expect your items to be shipped separately (if you order more than one item) as they may come from different creators/ jewelry manufacturers.
HOW CAN I PAY FOR MY ORDER?
We accept major credit and debit cards by using Express PayPal Checkout to ensure 100% Safe Purchase. Want to pay via a different method? Write us your preferred payment method and we'll try to arrange that for you.
DO I GET A GUARANTEE FOR MY ORDER?
Yes. All orders placed at www.vintagecreators.com are backed by our 100% Money-Back Guarantee. Moreover, orders paid via Paypal are also backed by Paypal's Buyer Protection Program.
WHAT SHOULD I DO IF MY CREDIT CARD OR DEBIT CARD DOESN'T GO THROUGH?
The decision to reject your credit card payment is typically made by your card issuing bank (not by Vintage Creators). Because of this, you will need to contact your bank directly to solve most credit card related payment issues.
Top 7 reasons why credit card payments are rejected:
1. The transaction was blocked by the payment server because it didn’t pass all the risk checks.
2. Insufficient Funds
3. Referred
4. Incorrect CSC code entered (i.e., typically a 3 digit code located in the back of your card)
5. Expired card
6. Fraud suspicion
7. Declined by bank (no specific reason provided)
What credit card issues can VC help to resolve?
VC Customer Support can help you verify that you have entered your payment information correctly for your order. However as mentioned above, most credit card payments rejections are due to reasons related to your card issuing bank and therefore outside the control of VC.
Here are suggested steps you can take to resolve some common payment issues:
• Contact your bank about payment security policies. Your bank may flag any unexpected activity on your account. This includes first time orders and high value purchases, regardless of the amount of funds you have available or your credit limit. Your bank may require your verbal authorization to proceed with a transaction.
• Contact your bank about daily withdrawal or purchase limits. Most banks have limits on how much money can be charged or accessed in a single day. If you exceed this daily amount, your bank may block your account from any further activity regardless of the available funds in your account. Your bank may require you to request a higher purchase limit to complete a transaction.
• Contact your bank about payment authorizations, reserved funds and charges. When you place an order with VC, we contact your card's issuing bank to confirm that your credit card has a valid number, and has not been reported as lost or stolen. This is communicated via a full authorization procedure for the amount of your purchase.
If your payment is declined due to lack of available funds, contact your bank to confirm if there are reserved funds that have been authorized, verify the amount of time the bank will hold these authorizations, and request your bank to remove any extra authorization to free up funds back into your account.
• Verify the payment information entered on your order. Did your billing address change recently or did you get a new card with a new expiration date? If you have previously used a payment method successfully on your account, you may simply need to update your card and billing address information. If you entered a new payment method, make sure you have entered all card number and other information correctly.
• Submit an alternate payment method for your order. If you are unable to resolve the payment issue with your bank in a timely manner, you are always welcome to change the payment method on your order to another card or payment type. Please contact VC Customer Service to inquire about what other payment methods are available on our platform.
When will I receive my order?
Order Fulfillment
Orders are shipped within 1-5 working days. Once shipped, you'll receive a confirmation email including tracking number(s) for your order.
Free Standard Shipping
a) USA, UK, Canada, Europe*, Asia*, Australia & New Zealand: 10 to 20 working days.
b) Mexico, South America*, Philippines, Indonesia, India, Russia,Turkey, Middle East, South Africa, Rest of the world: 14 to 35 business days. *Exceptions to some countries apply.Express Delivery
a) USA, UK, Canada, Europe*, Asia*, Australia & New Zealand: 4 to 7 working days.
b) Mexico, South America*, Philippines, Indonesia, India, Russia,Turkey, Middle East, South Africa, Rest of the world: 6 to 12 business days.
Split Packages
In some instances, an order may be split into different packages for any of the following reasons:
- Weight limit per package. In order to provide Free Worldwide Shipping and ensure that you receive your order at earliest, we use time and cost efficient ways of delivery.
- An item may be slightly back-ordered, and shipped a later than the rest of the items in an order.
- Because we are serviced by different warehouses, an order with multiple items may be shipped from the different warehouses due to varying stock inventory between the warehouses.
Common reasons for order delay:
- Billing and shipping addresses are not the same.
- Order is pending a credit approval and verification.
- A product is currently out of stock.
- An order which requires special customization.
- An order is shipped to remote countries.
- National holidays
Can I return a product?
Yes. In the rare case you're not 100% satisfied with the product(s), you may return it for a full refund or exchange it for the same product within 14 days from the day it was received. Alternatively we can issue you a store credit to place another order. - For your convenience, we may choose to offer you a refund of 30% of the product value in exchange for the product to stay with you. This way, you avoid possible shipping costs and also save valuable time. If you prefer this option simply contact us and we'll arrange your refund. To begin a return please visit the returns page.
Please note that Delivery fees are not eligible for refunds.